Customer Verification

More and more services are moving online for ease and accuracy, and customer identity verification is no different. What is different, however, is the customer identification service you’ll get from DirectID. No hoops, no hurdles – just the most trustworthy service in the industry for you and your business.

Our software analyses the most reliable source of customer information available - their bank account - and then checks details against industry and bureau data in order to get you the most accurate customer authentication report.

Key Features

Customer Verification

Verify customer identity based on secure credentials that connect your customers with their financial accounts online and in real-time. In just seconds, our intuitive software accesses bank information and transaction history dating back up to 365 days. You’ll know straight away whether or not there are any red flags on the customer’s accounts, and our data insights will help you decide whether to proceed (or not) with onboarding the customer.

Confirm Customer Details

Your customer onboarding process is only as reliable as the information you gather. We make confirmation of customer details easy by creating the most complete profile possible based on the the most reliable data available. This means you will spend less time on identity verification and not have to worry about inaccurate information or human error.

Customer Compliance

Equally important to customer due diligence is fulfilling your Know Your Customer (KYC) compliance. By checking details supplied by customers against their bank and other Bureau information, DirectID delivers a complete and reliable customer profile. This helps you stay compliant while reducing your onboarding time.


Download our fact sheet or watch our on-demand webinar to learn more about what DirectID can do for your business.

Customer Verification

Confirmation of customer details isn’t just sound business sense; it’s also the law. Make sure that you are protecting your assets and your reputation by completing your customer verification in the most efficient and effective way possible.

Our software is more than just a method of verifying customer details. You’ll get a detailed profile of your customer, including full name, date of birth, address, and financial history, all without making the individual feel scrutinised or inconvenienced.

As well as having access to more information than ever before, you’ll streamline the customer identification process and provide a better customer service experience, leading to increased conversions and more positive referrals. After all, the sooner you obtain a definitive confirmation of customer details, the sooner you and your customers can get on with business as usual.

Know Your Customer

Strict regulations and heavy fines for those who fail to deliver – that’s what awaits those businesses that do not conduct “Know Your Customer” (KYC) compliant identity checks. In response, many businesses have begun searching for the best way to carry out the customer discovery process without holding up the process (and their customers).

DirectID makes KYC compliance easier than ever before. With our customer verification software, you are even able to check potential customers’ live bank transactions for the most accurate up to date credit risk and underwriting assessment. Risk is thereby reduced to a reliable minimum, keeping you in control of both risk and compliance.

Our software is not only KYC compliant, but also helps your business meet AML (anti-money laundering) and SOX (Sarbanes-Oxley) regulations, gathering information quickly so that you can make the most informed decisions with ease.

Customer Discovery

In this day and age, confirmation of customer details must be an instant process to retain customers through the onboarding process while minimising risk. It’s easy to get bogged down and waste resources on a tedious process without the appropriate customer identification software. In every case, DirectID delivers:

  • Business Satisfaction: DirectID integrates into your signup process to verify customers’ identities almost instantly, saving your business both resources and money. In addition to decreasing your customers’ wait time, you’ll always decrease the administrative costs spent on processing manual applications and investigating suspicious information.
  • Customer Satisfaction: Reduced wait time doesn’t just impact customer discovery; it also affects the way customers view your business. Streamlining confirmation of customer details dramatically elevates your business in terms of customer service, helping your brand be seen as both efficient and attentive - invaluable to increase conversions and generate referrals.

Most importantly, an accurate customer verification report let’s you know without a doubt that you are signing up the right customers for your service. After all, there is no better way to know whether or not a new customer can afford to make every payment and contribute to the success of your business than by verifying their information via a secure bank connection.

Customer authentication software

DirectID is a managed cloud-based service that you can easily embed directly into your customer identification process with our handy developers’ API, or if you prefer, we will host a fully customised verification page for you. User-friendly and always up-to-date, our software compiles a comprehensive report of your customers’ bank details, credit card history, and personal information from bank and bureau data, all available to you through an online dashboard and downloadable reports, in order to confirm that you are getting the most reliable profile available.

If you’re tired of relying on outdated processes prone to human error and high administrative costs (not to mention the risk of hefty regulatory fines and fraud), use DirectID’s quick, easy and secure customer authentication software.

Get the free demo to discover everything that DirectID can do for you and your business.

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